Trusted by Trustpilot
Trusted NHS partner
Regulated pharmacy
Serving 1.8 million patients
- Will I need to sign for my treatment when it’s delivered?
- What delivery options are available?
- How do I change my password?
- How do I contact the online doctor if I can’t access the inbox?
- My parcel has been received damaged
- My refrigerated order is delayed or arrived warm to the touch
- Weight loss pens - delivery terms and conditions
- Returns Policy
- How do I cancel a consultation?
- How do I reorder from the Online Doctor?
- How do I start a new consultation?
- How will my Mounjaro/Wegovy be packaged?
- I can’t complete payment for my online doctor consultation
- My consultation has been accepted, but I haven’t received an order confirmation?
- My discount code has not worked?
- How do I apply a promotional code to my purchase?
- Can I create an account over the phone?
- Is there a fee for my consultation?
- How long does the service take from start to finish?
- Who can use Pharmacy2U Online Doctor?
- I have a preferred treatment in mind. Can I let the clinician know?
- How will the clinician contact me if they need more information?
- Where will I see the clinician’s response to my consultation?
- Can I access treatments for more than one condition at the same time?
- Why do I need an account to use Online Doctor?
- What payment options do you offer?
- When will you take payment?
- Do you offer delivery outside of the UK?
- How will my treatment arrive?
