delivery
One-off prescriptions with free home delivery
Why 700,000 patients trust us
Delivering one-off prescriptions to your door
If your doctor’s prescribed you a new medicine for a short-term illness or condition, we can deliver it straight to your door at no extra cost.
Whether it’s antibiotics to help clear up an infection or pain relief for a sports injury, we can save you time and hassle.
Just sign in if you’re an existing patient, or register if you’re new to us and we’ll dispense and deliver your one-off prescription to the address of your choice.
If a one-off prescription and a routine repeat prescription are both received within 15 minutes of each other, they will be dispensed together.
We will contact you if a medicine is out of stock - we can either return your prescription to the NHS database so you can have it dispensed at a local pharmacy; or we can hold it until the medicine is back in stock.
This service is unsuitable for urgent prescriptions. If you need medication on the same day it’s prescribed, please contact your GP, visit your local pharmacy, or call NHS 111.
How it works
Register with us
Download our app or sign up on the website if you’re not already registered with us.
You’ll need to be registered at a GP surgery in England. Register your payment details in your account if you pay for your prescriptions.
Your GP issues a prescription
Once we’ve received an electronic one-off prescription from your GP, our pharmacy team will check and dispense it ready for delivery.
Your prescription dispatched.
Royal Mail will deliver your prescription by 2nd class post, including Saturdays.
If your GP gives you a paper prescription, this can be dispensed at a local pharmacy. Your GP may also be able to send a one-off electronic prescription for an urgent medicine to a local pharmacy.
Great news,
your surgery is eligible
Now you can register for our NHS repeat prescription service.
Are you eligible?
Most GP surgeries in England are able to send electronic prescriptions with over 96% connected to the electronic prescription service.
Check if your practice is set up below.
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Your service is fabulous
Your service is fabulous, no more queuing out the door at the chemist. Would recommend to everybody, my husband and 2 of my daughters also use your service
J.Mansfield
All going to plan
Easy ordering and prompt delivery. Good that I don’t have to be in when package arrives. Thank you.
Susan Fitz
This service is great
This service is great!I always get repeat prescriptions on time. They always update you with postal strikes in advance to help you with reordering.
Lucy
Track your order at every step
Receive regular email updates at every stage of the order process from prescription received to dispatched and delivered.
Award winning customer care
Visit our help and support hub to find the answers to our most frequently asked questions
For anything else, speak to our Leeds based customer care team available by phone or live chat from Monday to Saturday.
Request a call back if there is a queue so you can carry on with your day.
Free delivery to your door
All our NHS prescriptions are delivered for free by Royal Mail.
Register with us and confirm whether you’re happy to receive letterbox deliveries and/or set a safeplace if a delivery is too big.
Your prescriptions can be delivered anywhere in the UK. If you want prescriptions delivered to your work address, a friend or family member then update the delivery address in your account dashboard.
One-off prescriptions - frequently asked questions
What do I need to do before I can use your one-off prescription service?
You just need to be a registered Pharmacy2U patient and have us selected as your preferred pharmacy.
When your GP next prescribes a short-term medicine like antibiotics or temporary pain relief, it’ll be sent to us electronically to check, dispense, and dispatch via Royal Mail.
How long will it take to get my one-off prescription?
We’ll check, dispense, pack, and dispatch your prescription as quickly as possible, ensuring it’s with Royal Mail within 5 days of your request. They will then aim to deliver it within 2-3 working days.
What if I need my one-off prescription straight away?
If you need to start your new medicine the same day it’s prescribed by your GP, we’d recommend using your local pharmacy to collect it.
If your GP is happy for you to start it in a few days, you can use our service to have it delivered to your chosen address for free.
How do I pay for my one-off prescription?
If you pay for your NHS prescriptions, just make sure your payment details are up to date in your online account. The current NHS prescription charge is £9.65 per item. If you’re exempt from paying or have a valid prescription prepayment certificate, you can add details of this in your online account.
Meet our pharmacists
Phil Day, MRPharmS (IPresc), Superintendent Pharmacist
Phil is responsible for delivering the highest possible clinical care across everything we do.
Phil works to make sure we’re continuously improving the quality and safety of our service.
Phil is registered as a pharmacist in the UK with the General Pharmaceutical Council (GPhC). His registration number is 2043558.
Melanie King, MPharm MRPharmS Senior Pharmacist
Melanie leads a team of pharmacists, technicians and assistants. Her team check patient prescriptions for clinical accuracy and help patients with medication queries.
Melanie is registered as a pharmacist in the UK with the General Pharmaceutical Council (GPhC). Her registration number is 2063161.
Duncan Reid, Patient Safety and Professional Services Manager
Duncan works closely with our clinical and operational teams to create and maintain processes and policies that deliver the highest possible levels of clinical care.
Duncan is registered as a pharmacist in the UK with the General Pharmaceutical Council (GPhC). His registration number is 2059843.
Industry leading clinical accuracy
Pharmacy2U is the UK’s largest online pharmacy with state-of-the-art dispending facilities, industry leading clinical accuracy and award winning customer service.
We’ve worked with the NHS for over 20 years establishing the first Electronic Repeat Prescription service in 2002.
We now deliver over half a million prescriptions a month to over 700,000 patients delivering prescriptions when they’re needed.
Having provided over 1.5 million Covid vaccinations during the pandemic, we’re now looking at new ways to improve patient access to new pharmacy services across the country.
Prescription