Tracking your order
Updated
Your GP surgery can take up to 4 working days to issue a prescription to us. If you need them to send it sooner, the quickest option is to contact the surgery directly, as they control when prescriptions are approved and released.
Once we’ve received your prescription, we aim to check, process, and deliver your medicine within 3–5 working days. This covers the full journey from clinical checks to dispensing and handing your parcel to Royal Mail.
You can track the progress of your order through your account here.