Placing a request: An error has occurred
Updated
If you have received an error message when placing your prescription request with us, please try the following:
Log out and back into your account;
Clear your cache if your using our website;
Empty your basket and re-request your medicine;
Hard refresh of your web browser;
Check to see if you are using the latest version of our app
If you have tried all these steps and you are still unable to place a successful request, please contact our Customer Care Team via the chat bubble icon following this journey:
Select NHS prescription;
Submit your account details;
Select Place an Order
You may be given the option to place your order here again. Please request the needed medicines here
If you need further support from the team, please let the team know you are experiencing "an issue placing your request" and what medicine you want us to request for you.
