I have a medical exemption card or do not usually pay for NHS prescriptions. Do I still need to pay?
Updated
Yes. We operate as a private medical service, separate from the NHS, so all treatments must be paid for regardless of exemption status.
We're here when you need us
Use our comprehensive Help and Support hub to find answers to frequently asked questions about our service.
Trusted by Trustpilot
Trusted NHS partner
Regulated pharmacy
Serving 1.8 million patients
Our Opening Times:
Mon - Fri - 9:00am – 8:00pm
Saturday - Calls 09:00 –13:00 (Emergency calls only)
During these hours our email inbox will be closed - This is to help us to answer queries faster and more effectively, we have listened to our customer feedback and have made more of our team available on Chat and Calls to deal with live contacts.
Our Help & Support portal is here to:
Avoid long waiting times
Manage your account as & when it suits you
Find your answer within a few clicks
If the answer isn't there you can speak to our live chat team instantly.
Have a look for the answer to your question here. If you can't find what you are looking for, just follow the steps and it will take you to the details of how to speak with our friendly team of Customer Care experts.
How To Contact Our Customer Care Team:
Phone Call - You can contact us on 0113 265 0222 or email us at [email protected]
Our Opening Times:
Mon - Fri - 9:00am – 8:00pm
Saturday - Calls 09:00 –13:00 (Emergency calls only)
During these hours our email inbox will be closed - This is to help us to answer queries faster and more effectively, we have listened to our customer feedback and have made more of our team available on Chat and Calls to deal with live contacts.
Our Help & Support portal is here to:
Avoid long waiting times
Manage your account as & when it suits you
Find your answer within a few clicks
If the answer isn't there you can speak to our live chat team instantly.
Have a look for the answer to your question here. If you can't find what you are looking for, just follow the steps and it will take you to the details of how to speak with our friendly team of Customer Care experts.
How To Contact Our Customer Care Team:
Phone Call - You can contact us on 0113 265 0222 or email us at [email protected]
Download the Pharmacy2U App
Effortlessly manage your NHS repeat prescriptions anywhere, anytime with the Pharmacy2U app. Free to download and use, you can request the medicines you need and set handy reminders to reorder.
About us
Our services
Partnerships and media
Online purchases
Pharmacy2U Limited, Lumina, Park Approach, Thorpe Park, LS15 8GB
VAT NO. 734 3754 27, Company Registered No. 03802593. Registered with and regulated by the General Pharmaceutical Council. Superintendent Pharmacist: Phil Day MRPharmS (Reg. No. 2043558).
GPhC Registered Premises: 9010146 (Leeds), 9011308 (Bardon), 9011437 (Perivale)
Thank You
You have successfully subscribed to our mailing list
Our Opening Times:
Mon - Fri - 9:00am – 8:00pm
Saturday - Calls 09:00 –13:00 (Emergency calls only)
During these hours our email inbox will be closed - This is to help us to answer queries faster and more effectively, we have listened to our customer feedback and have made more of our team available on Chat and Calls to deal with live contacts.
Our Help & Support portal is here to:
Avoid long waiting times
Manage your account as & when it suits you
Find your answer within a few clicks
If the answer isn't there you can speak to our live chat team instantly.
Have a look for the answer to your question here. If you can't find what you are looking for, just follow the steps and it will take you to the details of how to speak with our friendly team of Customer Care experts.
How To Contact Our Customer Care Team:
Phone Call - You can contact us on 0113 265 0222 or email us at [email protected]