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Award-winning patient care
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GPhC regulated
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NHS approved
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Rated 'Excellent'

Our Opening Times:

Mon - Fri - 9:00am – 8:00pm

Saturday - Calls  09:00 –13:00 (Emergency calls only)

During these hours our email inbox will be closed -  This is to help us to answer queries faster and more effectively, we have listened to our customer feedback and have made more of our team available on Chat and Calls to deal with live contacts.

Our Help & Support portal is here to:

Avoid long waiting times
Manage your account as & when it suits you
Find your answer within a few clicks
If the answer isn't there you can speak to our live chat team instantly.

Have a look for the answer to your question here. If you can't find what you are looking for, just follow the steps and it will take you to the details of how to speak with our friendly team of Customer Care experts.

How To Contact Our Customer Care Team:

Phone Call - You may request a free call back, call 0113 265 0222 (All call backs are done the same day.)

 

Why do you need my payment details

Updated 

For your security and protection, we do not transfer any sensitive financial information when creating your Pharmacy2U account. We’ll therefore need you to add your payment details once you’ve successfully activated your Pharmacy2U account. We will need to ensure a valid payment method or exemption is attached to your Pharmacy2U account to be able to dispense and deliver your prescriptions.  

 

How to update your payment details: 

 

  1. Log into your Pharmacy2U account 

  1. Select Account from the left-hand menu  

  1. Choose ‘Payment’ 

  1. Select ‘Add’ and input your preferred payment card details 

  1. Confirm your changes  

 

Please note: If you hold a valid NHS prescription prepayment certificate (PPC), this is classed as an exemption. Follow the steps to add an exemption and select option F for a general prepayment certificate, or option W for an HRT-only prepayment certificate.  

 

Our Opening Times:

Mon - Fri - 9:00am – 8:00pm

Saturday - Calls  09:00 –13:00 (Emergency calls only)

During these hours our email inbox will be closed -  This is to help us to answer queries faster and more effectively, we have listened to our customer feedback and have made more of our team available on Chat and Calls to deal with live contacts.

Our Help & Support portal is here to:

Avoid long waiting times
Manage your account as & when it suits you
Find your answer within a few clicks
If the answer isn't there you can speak to our live chat team instantly.

Have a look for the answer to your question here. If you can't find what you are looking for, just follow the steps and it will take you to the details of how to speak with our friendly team of Customer Care experts.

How To Contact Our Customer Care Team:

Phone Call - You may request a free call back, call 0113 265 0222 (All call backs are done the same day.)

 

Thank you for your feedback!