Legacy Pharmacy2U App - how to place NHS prescription orders after 30th March 2026
Updated
Why is the Pharmacy2U app being updated?
We’re releasing an improved version of the Pharmacy2U app with enhanced security, a better ordering experience, and more reliable payment features. To ensure you get the best experience, we're retiring the older (legacy) app.
What will happen on 30th March?
From 30th March, the legacy Pharmacy2U app will no longer support payments. You won’t be able to place paid prescription orders through the old app after this date.
What do I need to do?
You’ll need to upgrade to the latest Pharmacy2U app to continue placing paid prescription orders. Alternatively, you can use the Pharmacy2U website to order and pay for your prescriptions.
How do I upgrade to the new app?
Visit the Apple App Store or Google Play Store, search for "Pharmacy2U", and select the newest version. If you already have it installed, check for updates.
How do I use the new app?
Our new app is simple and convenient to use. You can explore its features - including a step‑by‑step video guide on how to order and track your prescription - right here: https://www.pharmacy2u.co.uk/our-services/our-app
What if I can’t update my app because my device is too old?
Some older devices aren't compatible with our latest app, however you can still manage your prescriptions and make payments via the Pharmacy2U website on any web browser.
Will my account details and order history be lost?
No - your account is unchanged. Once you log in to the updated app (or the website), your details, order history, and preferences will all remain available.
What if I try to place an order in the old app after 30th March?
The order will not go through, as payments will no longer be supported. You’ll be prompted to upgrade to the latest app or use the website instead.
Can I still order NHS prescriptions through the old app?
If the prescription does not require payment, it may continue to work for a limited time -but we recommend upgrading now to avoid any disruption.
Does this change affect my repeat prescriptions?
Your repeat prescription service will continue as normal. However, if a prescription requires payment, you'll need the updated app or the website to complete it.
Is the new app free to download?
Yes. Upgrading to the latest Pharmacy2U app is completely free.
Who can I contact if I need help?
If you need support upgrading or placing an order, our Customer Care team is here to help.
You can also use our online Live Chat service by visiting the Help & Support page, clicking the Live Chat button in the bottom right corner and following the instructions to start a conversation with a support agent. They can help you with placing or tracking prescription requests, updating account details, and answering questions about the app changes.
