My parcel has arrived damaged
Updated
If your order or medication arrives damaged, we will conduct a full investigation.
To assist us, please:
Retain all packaging and contents—do not dispose of anything.
Photograph everything exactly as it was received, including the parcel and all items inside.
Store any refrigerated medication in the fridge while we review the matter.
Once you have gathered this information, please contact our Customer Care team, who will guide you through the next steps.