For anyone outside Pharmacy2U who needs to report an issue or raise a public‑interest concern.

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What can you raise?

• Complaints about our services, staff, or actions.

• Whistleblowing concerns about serious issues such as crime, legal breaches, health and safety risks, environmental harm, miscarriages of justice, or deliberate concealment.

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How to contact us

• Email: [email protected]

• Post: Pharmacy2U, Lumina, Park Approach, Thorpe Park, Leeds, LS15 8GB

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For data protection concerns, email: [email protected]

(Read more in our Privacy Notice.)

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What happens next?

• We’ll acknowledge your message within 5 working days.

• We aim to reply fully within 15 working days. If more time is needed, we’ll explain why and give a new date.

• If we investigate, we aim to complete this within 10 additional working days and share the outcome.

• We may suggest a call or meeting to understand the issue better. If you prefer written updates only, let us know.

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Postal replies may take longer, so please include your email address or phone number for a quicker response

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Your rights and protections

• Confidentiality: We keep your information private and only share it when necessary.

• Independent oversight: An impartial manager or approved third party may review the process.

• No retaliation: We do not tolerate retaliation against anyone raising a concern in good faith.

We handle your information according to data protection law and keep records only as long as necessary.

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If you’re not satisfied

You can request an internal review within 20 working days of our reply. A different reviewer will assess your case and respond within 20 working days.

You can also escalate to:

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• NHS England: Complaints process

• Care Quality Commission (CQC): Contact CQC

• General Pharmaceutical Council (GPhC): Report concerns

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Accessibility

Need help or alternative formats? Email [email protected].