icon
Award-winning patient care
icon
GPhC regulated
icon
NHS approved
icon
Rated 'Excellent'

Our Opening Times:

Mon - Fri - 9:00am – 8:00pm

Saturday - Calls  09:00 –13:00 (Emergency calls only)

During these hours our email inbox will be closed -  This is to help us to answer queries faster and more effectively, we have listened to our customer feedback and have made more of our team available on Chat and Calls to deal with live contacts.

Our Help & Support portal is here to:

Avoid long waiting times
Manage your account as & when it suits you
Find your answer within a few clicks
If the answer isn't there you can speak to our live chat team instantly.

Have a look for the answer to your question here. If you can't find what you are looking for, just follow the steps and it will take you to the details of how to speak with our friendly team of Customer Care experts.

How To Contact Our Customer Care Team:

Phone Call - You may request a free call back, call 0113 265 0222 (All call backs are done the same day.)

 

How does Pharmacy2U NHS repeat prescriptions work?

Updated 

When you register with us you will automatically be set up for our free reminder service.

10 working days before your medication is due we will remind you to place your order. Depending on what type of surgery you are registered with you can place an order, online, on the App or directly with your GP.

The majority of orders we process do take 3 to 5 working days. however, as a distance home delivery Pharmacy, we do recommend requesting medication 10 working days in advance of needing. This will allow the time needed for your GP to send us your prescription, for us to process your order and for any unexpected delays.

Some surgeries do not allow any pharmacies to order on behalf of patients.

For more details click here.

Once your GP issues your prescription, we aim to dispense and dispatch your items within 2-3 working days of receiving this.

To register to use our service click here.

Already registered? Click here to find out how to set up your medication list and place your 1st order.

Our Opening Times:

Mon - Fri - 9:00am – 8:00pm

Saturday - Calls  09:00 –13:00 (Emergency calls only)

During these hours our email inbox will be closed -  This is to help us to answer queries faster and more effectively, we have listened to our customer feedback and have made more of our team available on Chat and Calls to deal with live contacts.

Our Help & Support portal is here to:

Avoid long waiting times
Manage your account as & when it suits you
Find your answer within a few clicks
If the answer isn't there you can speak to our live chat team instantly.

Have a look for the answer to your question here. If you can't find what you are looking for, just follow the steps and it will take you to the details of how to speak with our friendly team of Customer Care experts.

How To Contact Our Customer Care Team:

Phone Call - You may request a free call back, call 0113 265 0222 (All call backs are done the same day.)

 

Thank you for your feedback!