How do I contact Pharmacy2U? 

Open hours: 

Pharmacy2U is committed to delivering a first-class patient experience, with a dedicated team working extended hours to support patients with their prescriptions. The Yorkshire-based contact centre is open:  

• Monday - Friday: 9:00am – 8:00pm 

• Saturday: 09:00am – 1:00pm  

Hours may differ on Bank Holidays. 

Help Hub: 

Patients can also access a dedicated Help & Support Hub and find answers to frequently asked questions about all aspects of the service, including:  

• Registering for the service 

• Prescription orders 

• Payments 

• Delivery 

To get started, just enter your question in the "Search our knowledge base" bar at the top of this page. 

Live Chat: 

Our new online assistant, Ana, provides instant support with your most common queries. You can request your prescription, check the status of an order, and update your account details 24/7 using the online assistant. To start a chat, simply click on the blue speech bubble icon on the bottom right-hand side of your screen. If Ana can’t help, you’ll be put through to a member of the team via live chat during opening hours. If using Ana outside opening hours, a team member will get back to you as soon as possible, usually the next working day.  

Automated phone ordering: 

Our automated phone ordering is available 24/7. So, you can request this any time of the day any day of the year. You can also check on the status of your order 

Calling Pharmacy2U:  

Call during opening hours to speak to a member of our Customer Care team. To save you time and enable you to carry on with your day, we can arrange a callback for you, free of charge. 

To speak to the team or access the automated order system, call: 0113 265 0222.