Our Opening Times:  

Monday - Friday: 9:00am – 8:00pm

Saturday: 09:00am – 1:00pm (for NHS prescription team)

Hours may differ on Bank Holidays.

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Visit our Help & Support Hub:

Don't forget about our comprehensive Help and Support pages, where you can find answers to frequently asked questions about our service. This will help to:

• Avoid long waiting times.

• Manage your account as and when it suits you.

• Find your answer within a few clicks.

• Connect to our online chat service instantly, if you can't find what you need.

To get started, just enter your query in the "Search our knowledge base" bar above.

Message us:

If you want to speak with us about your Pharmacy2U NHS prescriptions, Pharmacy2U Pet Health orders or prescriptions, or Pharmacy2U Shop order please contact us using the chat icon bubble on our help and support page.

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For Pharmacy2U Online Doctor - 

Go into the "Online Doctor" section on the account menu and select "Inbox". 

Alternatively, you can click "Contact us" on your consultation to open the messaging service so that you can contact the customer care team or clinicians. 

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Call Us:

Call during opening hours to speak to a member of our Customer Care team.

For Pharmacy2U NHS prescriptions please call us on: 0113 265 0222 and select Option 1 (between 9am and 8pm)

For Private Online Doctor orders please call us on: 0113 265 0222 and select Option 2 (between 9am and 5pm)

For Pet Health prescriptions and orders please call us on: 0113 265 0222 and select Option 3 (between 9am and 5pm)

For Pharmacy2U Shop orders, please contact us on: 0121 541 1800 (between 9am and 5pm)